Update 2: We have been informed that a refund has been processed and we should get it by 19 September. This too happened on September 13, 2025.
Update 1: The expired ice cream has been picked up today on September 13, 2025.
When Flipkart Minutes Delivered an Expired Haagen Dazs Ice cream and refuses to take it back!
On the morning of September 10, we placed a mixed order on Flipkart Minutes. The delivery arrived in two batches: one with a Häagen-Dazs ice cream cup, and another with the rest of the items.
You can read the bullet points or if you wish you can read the whole story!
1. Ordered Haagen Dazs icecream along with many other items on September 10, Haagen Dazs came separately. Husband discovered at the gate it was expiried but the agent has marked it delivered.
2. Raised the issue on Flipkart Minutes it was accepted, return, initiated for 11:26 am
3. Nothing happens at 11:26 am, I get in touch and I am told to wait 24 hrs.
4. 24 hrs come and go and I keep waiting.
5. After 48 hrs I contact Flipkart Minutes only to see my issue marked as resolved on the app.
6. I escalate and I have only one option call back!
7. Here the nightmare starts, they claim the call due to a technical glitch has gone to flipkart and they can do nothing about it. I should go back to chat,
8. I try while on call, chat again redirects to call! For one hour we keep going back and forth.
9. Finally call is transfred to supervisor, who disconnects after a while.
10. Many more such loops, all over a cup of expried Haagen Dazs icecream from Flipkart Minutes!
My husband figured it out at the gate itself that the Haagen Dazs icecream was expried. But the delivery agent said they had marked it as delivered. Since it is not only inconvenient but also illegal to sell expired food products in India, we immediately raised the issue with Flipkart Minutes. And thought it will get speedily resolved, but we were so wrong.
The query was accepted quickly, and the ice cream was marked for return. Flipkart’s return policy allows such items to be returned within 24 hours, and we had flagged it well within minutes of delivery. The delivery time was marked for 11:26 a.m. on September 10 itself. Nothing happened. When I got in touch I was rudely told to wait for 24 hours! And so, like a good customer, I waited.
By September 12, however, nothing had happened. No pickup, no refund. To make matters more confusing, the app showed the issue as “resolved.” Starting at 1 p.m., I began calling customer service, only to be redirected in circles between calls and chats until 4.30 pm.
I might be wrong but this is what I gathered. They can mark the case as resolved unilaterly even in the case of seliing expried good which is illegal. Then on AI chat support I was shown only one option, arrange a call back. On the call they will say the call has been connected to Flipkart and not Flipkart Minutes. They will not transfer the call and ask to go back to chat, which will again redirected to call. I kept going in circles. Then I don’t know what is their magic number but I was able to chat again for the unresolved issue. I was given a call back and rudely told to wait for upto 24 hrs to get a call back from the supervisor. In any other country they might be worried that they sold an expried product, a premium one, Haagen Dazs. But not Flipkar Minutes, not in India.
And the biggest twist? He told me a delivery attempt had been made and failed. That was news to me, since I work from home and had been there the whole time. It became, essentially, my word against the delivery agent’s word. Why in the world they want an expired ice cream cup delivered back? And if the delivery fails who benefits? But Flipkart Minutes will not ask such questions.
The agent then said the matter was escalated to a supervisor and would be looked into further.
Now, here’s the larger picture. We live on online deliveries be it Blinkit, Amazon, BigBasket, Swiggy. Over the years, there have been the occasional hiccups: a missing item, a wrong product, or something that needed returning. But in all those cases, whenever we provided proof — like in this one, with a clearly expired Häagen-Dazs cup the service recovery was prompt. The benefit of doubt was given to the customer, because really, if we order so many things regularly, why would we create fuss over one item unless it was genuine?
It is only with Flipkart Minutes that the process felt systematically frustrating- stonewalling, endless redirection, and the AI loop that kept blocking a solution. Only when I persisted again and again did the case finally got escalated, with a promise that a supervisor would respond within 24 hours.
I’ll update this story when that happens. For now, sharing this is in public interest because as customers, all we ask for is fairness, accountability, and the confidence that if something goes wrong, the platform will make it right.
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